Support Documents

* Bananic provides SSH and telnet access for all web hosting accounts.

  • SSH (Telnet)

    We have implemented SSH, which is a secure and encrypted form of telnet, it guarantees the safety of your account, as well as the overall security of the entire server. SSH is FREE with all web hosting accounts, however you must request it to be enabled by filling our support form. Here are the simple instructions for requesting and using SSH on our servers:

    1) Requesting SSH

         If would like SSH or Telnet installed and enabled for your account, please send us a note via our
           support form. Please be sure to let us know your username and domain name so that we can identify        you. Your ssh/telnet username and password will be the same as your account username and password.
         Bananic can have your SSH access enabled within 24 hours, but it usually takes only a few
            hours.

    2) SSH Client

         Make sure your Telnet client is compatible with SSH.
        
    Bananic cannot provide technical assistance or guarantee that your SSH client will work with our
           servers although most do.
        
    Bananic recommends using an SSH client called Putty. It is very easy to use, install and we
           recommend it for use with our servers. Please find our instructions below.

    3) Installing Putty

        
    You can download a copy of the client from here.
        
    Run the .exe file
         Where it asks for Host Name, enter your domain name.
         Under Protocol, select the SSH (for encrypted transmission) or telnet option.
         Under Saved Sessions, enter your domain name and click Save.
         Click the Open button to start your session.
         A new window will open and you will be prompted for your username and password.
         In the future all you need to do is load your old settings and logon.

    If you cannot get SSH to work, please inform us via our support form.

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