Support Documents
* FTP access is included with all web hosting accounts
  • For PC Users (CuteFTP)

    The account information which we emailed you contained the following information which is needed for FTP access to your account:

    FTP Server

  • Step 1: Downloading CuteFTP

a) To download this program, please go to: 

b) Select the second option, "CuteFTP x.x for Win95/98/NT 4/2000 32 bit (English)". Should you need another version in a different language, feel free to select whichever one applies to you.

c) Scroll to the bottom of the page, enter your email address where specified and then select the Download Now button. 

d) You will come to a new page. Look to the right side of the page for the "Download Now" link and click on it.

e) On the next page, wait a few seconds and then you will be prompted to save the file to your hard drive. Click OK and then either navigate to a folder of your choice or accept the default location. Either way, be sure you know exactly where the downloaded file will be saved so that you can easily retrieve it.

  • Step 2: Installing CuteFTP

a) When the download is complete, locate the file on your hard drive and double click on it to begin installation.

b) Select Next to the first box.

c) Select I Agree to the disclaimer.

d) Click Next to proceed with the installation.

e) When asked to make Cute FTP your default HTML NO.

f)  Click "Finished"

g) Double Click on the new, little yellow CuteFTP icon on your desktop.

  • Step 3: Configuring CuteFTP

a)  You will see a dialog that prompts you about registering the program. Simply select Close (or register if you choose). Then, when the program opens you'll get a "Tips" dialog box. Simply Close that as well.

b) You should now be looking at the Site Manager screen. Click on General FTP sites at the very top of the list and then select the New button located in the lower left corner of the dialog box.

c) On the left side of the Site Manager you'll notice a field called Label For Site. This is simply the name you want associated with your FTP account. To keep things consistent, please use your domain name in this field.

d) In the FTP host address field put your server hostname, please refer to the account information email we sent you after signup.

e) In the FTP site username field put your account username. For the FTP site password put your account password. (both of this information can be found in the login email we sent you after signup. )

f) You are now ready to connect to your server. Please select Connect and it will begin the login process. Please note, depending on the speed of your internet connection and network traffic at the time, this process can take between 10 seconds and two minutes. Once you are logged-in you see a Login Messages dialog box. Simply click OK to close it.

  • Step 4: Using CuteFTP

a) Now you will see a two-pane window. Your hard drive is on the left and your server's contents are on the right.

b) First, let's get to where you need to be on the server. In the right window, you should see a list of directories and files. This is where you need to put all your website files. You will also see an index.html file. This is the default Welcome Page we have placed into your account. You would want to be sure that your website's mainpage is also called index.html so that you can copy it over the existing Welcome Page.

c) You are now ready to move files from your hard drive onto your new web space. From the left panel, simply find the directory on your hard drive that contains your web page files. Moving them to your server is as simple as left clicking on your files in the left panel and dragging them over to the right panel. Also, be sure to use lowercase filenames and don't forget to replace or remove the current index.html file with your own homepage. If you don't do this, you may still see the default Welcome Page even after you have uploaded your website.

d) When you are finished, select File and then Disconnect and you're done.

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